What to Expect When Hiring an OBM
If you are feeling a bit overwhelmed in your business, the to-do list only ever seems to get bigger and you have long since forgotten what personal time feels like, it might be time to consider bringing in some help!
There comes a point for most business owners where they realise they can’t (nor should they) do it all alone. They hit a brick wall and realise they’ve grown as much as they can. That’s usually around the time they come looking for an Online Business Manager (OBM) to save their sanity!
But, what exactly does an OBM do? And what can you expect when you bring one into your business? Let’s break it down…
What Does an OBM Do?
Think of an OBM as your strategic partner and operations superhero. They're the behind the scenes gurus who keeps your business running smoothly, so you can focus on what you do best. Here are a few key areas where an OBM can work their magic:
Streamlining Systems: We're talking about creating efficient workflows, documenting processes and implementing tools that make your business run like a well-oiled machine.
Project Management: From launching new offerings to managing ongoing projects, an OBM keeps everything on track and ensures deadlines are met (without you having to micromanage every detail).
Team Management: Need help building and managing your team? An OBM can assist with hiring, onboarding, training and even those pesky performance reviews.
Customer Experience: Happy customers are the heart of any successful business. An OBM can help you create a customer experience that turns your customers into your raving fans - making them your greatest marketing tool!
The First 3 Months: A Roadmap
Now, let's talk about what you can expect in those first three months of working with an OBM. It's a time of getting to know each other, setting clear expectations and laying the foundation for a successful partnership.
Month 1: The "Getting to Know You" Phase
Kick-off meeting: This is where you'll dive deep into your business goals, challenges and vision for the future.
Systems audit: Your OBM will likely take a close look at your current operations to identify areas for improvement.
Initial projects: You'll collaborate on prioritising key projects and setting realistic goals.
Month 2: The "Implementation" Phase
Systems implementation: Your OBM will start putting those new systems and processes into place.
Team onboarding (if applicable): If you're building a team, your OBM will help with hiring and training.
Project management: Your OBM will be actively managing projects and keeping you updated on progress.
Month 3: The "Optimisation" Phase
Refining systems: Your OBM will continue to fine-tune your operations and make adjustments as needed.
Performance monitoring: You'll review key metrics and track progress towards your goals.
Strategic planning: You'll start collaborating on longer-term strategies for growth and sustainability.
Beyond the First 3 Months:
Ongoing support: Your OBM will continue to provide support, guidance and expertise as your business evolves.
Continuous improvement: They'll constantly look for ways to optimise your operations and help you achieve your goals.
Trusted partnership: You'll develop a strong working relationship built on trust, communication and shared success.
Ready to take your business to the next level? Reach out to learn more about how an OBM can help you achieve your goals and create a business that truly thrives! Book your free Discovery Call today >>